What drives success in wholesale banking (i.e., commercial, corporate, and investment banking)?

HSBC — On Banking Excellence reveals the DNA of a successful wholesale bank. The findings of this one-of-a-kind, multi-year study, exclusively focused on HSBC, are based on the experiences and perceptions of a large group (4,039) of C-suite executives and senior managers from Fortune Global 500 and Forbes Global 2000 companies. The research premise was to identify those practices most respected by the world’s elite business decision-makers. The study’s key focus areas: HSBC’s client-centricity, external engagement, competitiveness, leadership and employee quality, innovativeness, and business model efficiency and effectiveness (e.g., HSBC’s reliability as a business partner, its agility, client responsiveness, and resilience).

In today’s business environment, the ability to build, maintain, and leverage ‘reputation equity’ defines success. HSBC is a prime example.

This research report presents the ‘Data Only Edition’ for HSBC — HSBC’s research results. For those seeking an even deeper understanding of the drivers behind excellence in wholesale banking, seen through the lens of clients, I strongly recommend reviewing the ‘Extended Edition’ or ‘Extended + Edition’ of the Goldman Sachs report, Goldman Sachs — The Blueprint for Leadership.

Ranked first in this extensive, multi-year study, Goldman Sachs received the most nominations, offering valuable insights for every leading bank — financial behemoth or boutique bank. While each bank faces unique challenges, the in-depth analysis of Goldman Sachs’ performance provides invaluable lessons applicable across the industry.

HSBC — ON BANKING EXCELLENCE | DATA ONLY EDITION 2025 (number of pages: 171).

COMING SOON.