What drives success in wholesale banking?

HSBC — On Banking Excellence reveals the DNA of a wholesale banking leader. The findings of the multi-year study, exclusively focused on HSBC, are based on the experiences and perceptions of a large group (4,039) of C-suite executives and senior managers from Fortune Global 500 and Forbes Global 2000 companies. The research premise was to identify those practices most respected by the world’s elite business decision-makers. Key focus areas: HSBC’s client focus, external engagement, competitiveness, leadership and employee quality, innovativeness, and business model efficiency and effectiveness (HSBC’s client responsiveness, agility, and reliability).

In today’s business arena, the ability to build, maintain, and leverage ‘reputation equity’ defines success.

REPORT FORMATS. To meet the needs of different audiences, this report is published in two versions: the ‘Data Only Edition’ and the ‘Extended Edition’.

• Data Only Edition. Focused on the core quantitative findings (ratings), this edition presents key data, headline observations, key messages, and essential recommendations. It offers a streamlined overview for readers seeking access to the most important insights.

• Extended Edition. This comprehensive version builds on the Data Only Edition by adding deeper analysis, practical interpretation of the results, and more granular, actionable recommendations. It is designed for readers who also want a detailed understanding of the specific operational and strategic implications of the findings.

HSBC — ON BANKING EXCELLENCE | DATA ONLY EDITION 2025 (number of pages: approx. 200).

COMING SOON.