What drives success in wholesale banking?

HSBC — On Banking Excellence reveals the DNA of a wholesale banking leader. The findings of the multi-year study, exclusively focused on HSBC, are based on the experiences and perceptions of a large group (4,039) of C-suite executives and senior managers from Fortune Global 500 and Forbes Global 2000 companies. The research premise was to identify those practices most respected by the world’s elite business decision-makers. Key focus areas: HSBC’s client focus, external engagement, competitiveness, leadership and employee quality, innovativeness, and business model efficiency and effectiveness (HSBC’s client responsiveness, agility, and reliability).

In today’s business arena, the ability to build, maintain, and leverage ‘reputation equity’ defines success.

REPORT FORMATS. To meet the needs of different audiences, this report is published in three versions: the ‘Data Only Edition’, the ‘Extended Edition’, and the 'Extended + Edition'.

• Data Only Edition. Focused on the most essential ('raw') quantitative findings, this 'core' edition presents key data, headline observations, key messages, and snapshot recommendations. It offers a streamlined overview for readers seeking access to the most straightforward results. The report is data-driven.

• Extended Edition. This advanced version builds on the Data Only Edition by adding deeper statistical analysis, practical interpretation of the results, and more granular, actionable recommendations. The report is data- and analysis-driven.

• Extended + Edition. This comprehensive (full-spectrum) version is designed for readers who also want a detailed understanding of the specific operational and strategic implications of the findings. The integrative edition is data-, analysis-, and insights-driven.

HSBC — ON BANKING EXCELLENCE | EXTENDED EDITION 2025 (number of pages: approx. 250).

COMING SOON.